Payment & Refund

Payments for Sharps Umlauts Story Lab services are collected according to the quote confirmed before work begins on sharps-umlauts.store.

• Accepted methods are confirmed by email from enquiries@this site and may include card or local transfer depending on Switzerland norms.
• Saved replies for payment bookings reference this site so history stays on the right ticket at Sharps Umlauts Story Lab.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact enquiries@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Lausanne unless otherwise stated.

First-time guests often ask how payment timing works for digital storytelling courses and are answered in plain English during Mon–Fri 10:00–18:00. Bring reference photos when they help Desk near Avenue de la Gare 137.

Same-week payment depend on the Lausanne board, not guesswork and we keep Switzerland holiday closures noted on the door card. Country context: Switzerland.